How do I report an unauthorised purchase or billing error?

Last updated 21 September 2026.

If you notice a charge you don’t recognise, contact us right away so we can investigate and help secure your account.

When you contact us, our team will review the transaction, investigate what happened and work with you to resolve the issue as quickly as possible.

Calling us is the fastest way to protect your account and prevent further charges. You can also contact us by email or chat.

For your security, never share your debit card, credit card or bank account details by email or chat.

Was this article helpful?

People also viewed