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Why was my embroidery order cancelled?
Last updated 16 June 2026.
If we can’t adjust your design to meet our embroidery requirements, we’ll cancel your order and issue a refund.

Embroidery is made with thread in a limited amount of colours. While this makes the final product durable and professional, it also means designs must meet certain requirements.

To ensure high-quality results, we manually review all embroidery designs. If your design doesn’t meet the requirements, we’ll try to adjust it and may contact you with a recommended alternative. If we can’t find a suitable way to adjust your design for embroidery, we’ll cancel your order and issue a refund.

How can I make sure my design meets embroidery requirements?

For the best embroidery results, follow these guidelines: 

  • Avoid using fine details

  • Ensure your text is at least 4 mm high

  • Use solid colours rather than gradients

  • Keep details large and bold


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